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Help/FAQs
I recently changed jobs. How do I update my
profile?
Orders
May I fill out the paper order form instead
of using this eCommerce website?
I don't know what size to choose.
The product prices appear to be higher than
I expected. How do I get the employee discount?
Are there limits to how much I may purchase?
I can't find a specific product on the
website.
A product I want to buy is listed as "OUT."
What does that mean?
I ordered the wrong size. May I return items?
Technical
The shopping functionality is not working properly
-- what's wrong?
Still having trouble or do you have an unanswered question
about TMaG Company Store or the website? Please contact us.
Membership
A co-worker of mine would like to shop at the TMaG Company Store. How can he/she?
Click
here to send them an invitation or ask your friend to
visit tmagcompanystore.com and enter
their adidas Discount Card number, or they may complete the
membership application by following the link on our home
page.
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I recently changed jobs. How do I update my profile?
After logging in, select the "MY ACCOUNT" button
at the top-right corner of the screen. You may update your
profile here.
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Orders
May I fill out the paper order form instead of using
this eCommerce website?
We're sorry, but TMaG no longer accepts the paper order
form. If you are having trouble placing your order online,
please contact us.
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I don't know which size to choose.
We created a handy Sizing Guide to
help you select the correct footwear and apparel size.
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The product prices appear to be higher than I expected.
How do I get the employee discount?
When you add a product to your shopping cart by clicking
on the base price or "buy" button, we will apply
the appropriate discount. If you change your mind after seeing
the discounted price, you can easily remove the item from
your shopping cart. The discount percentage you receive is
outlined in the Terms
& Conditions.
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Are there limits to how much I may purchase?
Yes. You may always check the TMaG Company Store home
page to see your remaining purchasing limit in the current
calendar year. This purchasing limit excludes shipping and
handling and taxes. If you feel this number is incorrect,
please contact us. For more information
about purchase limits, please see the Terms
& Conditions.
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I can't find a specific product on your website.
Please thoroughly search the online store in the likely product
categories. If you still can't find what you're
looking for, please contact us
and select the "looking for product" subject from
the drop-down menu. We'll let you know where to find
the product on the site, or let you know when it may be available.
Please note that the TMaG Company Store does not stock all
products that may be available, especially adidas Golf footwear
and apparel. Also, products specifically made for other markets
(like the XR-05 Cti driver) are may not be available for purchase.
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A product I want to buy is listed as "OUT."
What does that mean?
"OUT" means that the product in question is out
of stock and not available to order at the current time. Product
availability is occasionally limited, especially for newly
released products. Please check back a few days later to try
again.
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I ordered the wrong size. Can I return items?
Custom clubs may not be returned. Other unused items you
purchased may be returned, but a restocking fee may apply.
Please refer to the TMaG Company Store Terms
& Conditions for our return policy.
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Technical
The shopping functionality is not working properly
-- what's wrong?
You must enable your Internet browser to accept our website's
cookies and JavaScript code, or the website may not function
properly. You might also try using the Internet Explorer web
browser (preferably version 6.X) if you are using a different
browser. A download is available at microsoft.com.
If you're still having trouble, please call us at 1-866-530-TMAG
(from the USA and Canada) or +1 760.476.5945 (outside the
USA and Canada). Please note that TMaG Interactive does not
sponsor or warrant third party software products, and the
foregoing links are provided for convenience only.
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Still having trouble or do you have an unanswered question
about the TMaG Company Store website? Please contact
us.
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